Help Desk Analyst

Job Description

Job Title: Tier 1 Desktop Analyst

Location-Type: Onsite Jenkintown, PA

Start Date Is: Ideally 2/17 or sooner

Duration: 2-3 months (Contract)

Compensation Range: $22-$26/hr

Job Description:

Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.

Day-to-Day Responsibilities:

Provide first-line technical support for desktops, monitors, and printers.

Manage and resolve tickets within Spiceworks ticketing system.

Administer Google Workspace accounts for email and user management.

Perform Active Directory tasks, including account creation and lockouts.

Troubleshoot end-user issues and provide break-fix support.

Work with Azure for cloud-based operations.

Requirements:

Must-Haves:

2-5 years of experience as a Tier 1 Desktop Analyst.

Ability to work independently without requiring extensive supervision.

Experience with Spiceworks or willingness to learn.

Proficiency in Google Workspace for account administration.

Familiarity with Azure cloud environment.

Strong knowledge of Active Directory, including user account management.

Hands-on experience with end-user support and troubleshooting hardware issues.

Nice-to-Haves:

Experience in higher education or non-profit organizations.