Information Technology Intern

Job Description

Salary: $16 - $22

FLSA Status: Temporary, Non-exempt

DESCRIPTION OF WORK

General Statement of Duties: The intern will support the Citys ongoing technology initiatives. He or she will be given the opportunity to interact with department heads and to be exposed to the technology within each department. The interns interests and goals will be taken into account for special projects.

Immediate Supervisor: Information Technology Manager

Supervises: None

Provides Work Direction to: None

Major Job Functions

Information Systems:

Assist Information Technology Manager with projects as directed

Imaging computers and setting up workstations

Assist with the implementation and management of the network infrastructure

Assist with migrating and implementing active directory user profiles

Support:

Complete IT support tickets as assigned

Scan documents into the Citys document management system

Create documentation related to support requests

Create and maintain documentation as it relates to network and system configuration

Assist with patching and remediating system vulnerabilities

General:

Promote a positive and motivating environment

Follow all safety policies and procedures

Follow all City policies and procedures

Treat fellow employees with respect and integrity

Provide exceptional customer service to residents, developers, city officials, and the general public

Make decisions that are always in the best interest of the City

Perform other duties and projects as assigned

Confer with supervisor, peers, and employees to discuss and resolve issues

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Valid Drivers License

Degree in Computer Science, Cybersecurity, Networking, Information Systems, Information Technology; Or currently enrolled in a program

Experience in the field or certifications may substitute for education

PREFERRED QUALIFICATIONS

Municipal or County government experience

Certifications for Networking, Project Management, Cybersecurity or similar

Professional experience working with enterprise level equipment