Membership Coordinator

Job Description

The Membership Coordinator is responsible for organizing and maintaining all memberships managed by NDM Hospitality: Reunion West Club, Rolling Oaks Club, Spectrum Club, Reunion Village, Sunset Walk Club, and any future Clubs.

Duties include, but are not limited to: sending club agreements; processing member setups and payments; issuing and delivering member cards; scanning and filing documents; communicating with members via phone and email; and participating in member events and gatherings.

The Membership Coordinator is expected to develop and maintain a good relationship with owners and other members, while assisting with any questions they may have.

ESSENTIAL RESPONSIBILITIES

Explain the membership rules and access to owners, members, property managers, realtors, potential buyers and anyone else who reaches out to the membership office for assistance

• Assist members with completing and updating the club documents and forms

• Build and maintain positive relationships with members to understand and support their needs, concerns, and questions regarding the membership program

• Process club membership cards

• Travel to club locations as needed to deliver member cards, attend meetings, or provide on-site assistance

• Set up, maintain, and update owner profiles in the Club Management System

• Process membership payments as needed: monthly dues, capital joining fee, amenity fees, card replacement fee, long-term lease processing fee and any other fees as needed

• Communicate with realtors and title companies to coordinate resale and leasing processes. Process estoppels for resales

• Write meeting minutes for monthly RWC Advisory Board Meeting Organize and participate in member's events, as needed

•Set up surveys, send them to members, gather responses and present tothe team

•Assist with creating member communications such as newsletters,updates, or notices as needed

•Support member engagement and Club usage by providing excellentservice and promoting the value of club access and benefits

•Create, update and maintain department policies and SOPs as needed

REQUIREMENTS

High School Degree or equivalent

•Fluency in Portuguese (spoken and written) is required

•Proficiency in Microsoft Office Suite, with at least basic Excel skills

•Time management skills, strong organizational skills, and ability toprioritize work to meet deadlines

•Solid data entry skills

•Maximize efforts towards productivity, identify problem areas and assistin implementing solutions

•Must be able to communicate effectively, both verbally and in writing,with owners, members, team members, and partners, using an attentive, professional, and service-oriented tone

•Must be effective in handling members' issues

•Must be able to maintain confidentiality of information

•Comfortable working in a fast-paced environment with shifting priorities

•Maintain regular attendance in compliance with the Company, asrequired by scheduling, which will vary according to the needs of thecompany

•Maintain high standards of personal appearance and grooming, whichincludes wearing the nametag

•Flexible hours, may include working weekends, holidays, and hoursexceeding 40+

•Must be able to lift up to 25 lbs

•Ability to walk long distance is required

PREFERRED competencies & qualifications

1-year Hospitality experience, preferably in a Resort or Club setting

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Posted by ApplicantPro

Full-time