Front Desk Supervisor

Job Description

Butler Hill Road & I-55

South St. Louis County

Starting Pay: $18.50 per hour

We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs.

Responsibilities of Front Desk Supervisor Include:

Ensure the complete and constant satisfaction of all hotel guests

Resolves guest complaints

Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate

Ensure implementation of programs meet or exceed the goals of the team

Spearhead and direct service culture actions plans

Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff

Train, evaluate and schedule Guest Service Representatives

Implement new programs and policies

Maintain and ensure compliance with all brand and company standards

Supervise reservations, group information and functions

Assist in the budgeting process

Participate in daily and weekly revenue meetings

Ensure GSR behavior is abiding to employee handbook

Assist in scheduling and facilitating classes for new hotel hires

Responsible for training and supervising

Hold meetings for front desk team members on selling, rate management, customer service, etc.

Skills:

Exceptional people/interactive skills

Leadership/Supervisory abilities

Strong communication skills and processes

Capability of utilizing operating systems and computers

Possess high level of energy, creativity and enthusiasm

Excellent oral and written skills and communications

Education / Experience:

High school diploma or equivalent

Minimum of 3 years of guest service experience

Minimum of 2 years of management experience

Competent knowledge of all functions of the job with or without reasonable accommodations

Full-time