Help Desk Level 2 (Contract)

Title: Help Desk Level 2 - D

Location: Green Oaks, IL (100% Remote)

Contract Duration: 1 Year with possible extensions

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Rate: $35 - $40/hr

Overview:

We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

Required Qualifications:

4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas

4+ years of total IT experience

Strong communication skills and ability to work with leadership and cross-functional IT teams

Comfortable working remotely using Slack, Teams, and email

Strong attention to detail and experience managing multiple tasks

Preferred Experience (Stand Out Skills):

Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket

SharePoint Administration experience (minimum 2 years as Admin)

Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)

API expertise – experience writing tools for APIs, interfacing programs, building integrations

Medical device or regulated industry experience (preferred, not required)

Certifications are a plus

Top 3 Desired Skills:

API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs

Atlassian (Jira Service Management) Admin Knowledge

SharePoint Administration Background

Daily Tasks / Duties:

Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)

Process Jira requests, handle AppOps tickets, and assist with tool administration

Meet with ADC Managers regarding vendor onboarding/offboarding

Execute a wide variety of tasks supporting AppOps and Application teams

Collaborate daily with the AppOps team and across departments

Work closely with vendors, ensuring compliance, accuracy, and attention to detail

Work Environment:

100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)

Frequent communication via Slack, MS Teams, and email

Collaborative team environment focused on high-quality, detail-oriented work