Quality Manager

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.

Position Title:

Quality Manager

Pay Rate:

(PL13)

$112, 100-$124,500

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/ Shift:

Salaried Exempt

Physical Location:

3737 Highway 3

Redwood, MS 39156

Position Description:

The Quality Manager position is responsible for managing all quality aspects of Vicksburg’s products. This includes interacting with customers internal and external to IP, timely response to inquiries and complaints and proactively improving customer relations. Also, the Quality Manager works with IP Customer Technical Service (CTS) and with the Vicksburg Mill team to communicate customer issues, identify and resolved quality issues, and implement corrective actions to maintain product quality and customer satisfaction while adhering to all safety requirements. This position is responsible for monitoring quality control/standards and completing audits to ensure accurate data and sustainable results. This position will manage hourly laboratory team members engaged in performing chemical and physical analyses and tests required for research development or quality control of processes or products. The Quality Manager handles a broad range of complex situations or problems where no precedence exists. They establish goals and schedules. The Quality Manager is responsible for educating the Finished Products crews on what our customers expect and how marginal product impacts box making. This position coordinates laboratory administration including purchasing and maintenance of laboratory equipment and supplies while ensuring that all activities are in compliance with organization goals and applicable regulations. Successful candidates must be able to utilize technical knowledge to assist the business units in identifying and/or establishing product strategy and maintaining knowledge of strategic customer's operational practices and quality expectations. This position reports to the Manager of Manufacturing Excellence.

Position Responsibilities:

A successful Quality Manager will have the following areas of responsibility:

Manage all technical lab activities

Lead research/data analysis on customer complaints and concerns to get to and resolve root cause

Visit customers and be the direct link with all CTS managers on field issues

Manage lab personnel job assignments

Responsible for ensuring all hourly personnel are trained on laboratory testing requirements to sustain accurate data

Ensure test equipment accuracy and maintain in working condition.

Specifications/Trials/Quality- Is the facilitator for paper mill Proficy system, coordinates trials in the mill/and responsible for the day to day quality of roll stock leaving the mill.

Finished Products- Must have a strong relationship with FP management team, will coordinate trial work with FP, disposition non A-1 roll stock and give direction to FP team on any and all issues.

Complaint and credit statistics reporting, month end and quarterly quality reports, project department monetary needs, lab equipment reliability and accuracy

Other duties as assigned

Desired Skills:

Successful candidate should have the ability to:

Work safely and instill safety as a core value within the team

Develop thorough working knowledge of department and mill operations processes, equipment and systems

Communicate effectively with individuals and groups at all levels

Foster a team approach to achieving results

Work effectively alone or within a team

Utilize strong organizational skills to handle multiple tasks effectively

Analyze problems and develop solutions independently or with teams

Make timely and effective decisions

Represent both company policy and direction, as well as actively advocate for crew/team needs and concerns

Required Experience:

The successful candidate will have at least five (5) years of industrial experience, preferably within the paper or packaging industry or a bachelor’s degree in engineering with at least 2 years of equivalent experience. Successful candidates will have at least one (1) year of supervisory experience. Must be experienced using a computer and skilled in word processing, spreadsheet programs (Microsoft Excel), Microsoft Project, SAP business systems, and other databases. Position level may vary based on experience.

Desired Competencies:

Customer Focus, Action Oriented, Timely Decision Making, Decision Quality, Organizing, Perseverance, Priority Setting, Problem Solving, Drive for Results, Time Management, Integrity & Trust, Interpersonal Savvy, Managerial Courage Listening, Peer Relationships, Dealing with Ambiguity, Functional/Technical Skills, Learning on the Fly, Self-Development, Technical Learning

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Leadership training, promotional opportunities within a global company.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or .

Vicksburg MS 39156