Front Desk Agent

We are currently looking for a Part Time 38 Front Desk Agent to join our WinStar RV Park Night Audit team located at the WinStar RV Park working .

Summary:

Responsible for RV Park reservations, folio adjustments and reporting. This role provides high quality guest services to our guest via Player Development Guest Services program acting as a liaison between guests, the Casino and the RV Park.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Greets and engages with a smile

- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

- Maintains general upkeep of work area and maintains a safe environment

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)

* Arranges complementary use of facilities such as lodging and conference spaces

* Adjusts folio postings as necessary to ensure accuracy

* Utilizes the Casino Management System to determine promotional targets based on previous effective promotions. Determine patron eligibility by entering patron information in the Casino Management System

* Learn and perform Night Audit for the facility

* Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned

* Prepares daily reports

* Prepares weekly reports

* Prepares monthly reports

* Performs all other duties as assigned

Competencies:

Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Knowledge of player rating systems

* Develop and apply proficiency in computer systems and applications as required by role and responsibilities

* Organizes work and assigned area logically and orderly

* Establishes professional working relationships as appropriate

* Works well within a team

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:

Essential:

* Must be familiar with the Microsoft Office Suite of products

Experience:

Essential:

* No prior experience required

Education:

Essential:

* High School, GED or Equivalent

Nonessential:

* Some College

Credentials:

Essential:

* Pass gaming background check

* Gaming license or permit as required by assigned position

Working Conditions:

Essential:

* Fast-paced

* Communications written, verbal

* Intent to sell, increase sales, excellent service

* Pass pre-employment drug test

* Hand-eye coordination, reach and grasp

* Manual dexterity

* Sitting up to 75% of shift

* Standing up to 75% of shift

* Walking up to 75% of shift