Account Coordinator

Wasserstrom is a leader in the highly innovative manufacturing of restaurant and supermarket food service equipment. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We have openings for Account Coordinators to join our team! If you like the excitement of problem solving, cross communication between departments, customer interactions, the thrill of a fast-paced workflow and ample growth opportunities– this career is for you! You will work in a dynamic learning environment on everything from assisting project managers, to interacting with customers, logistics and other internal teams.

We will be considering candidates of multiple levels.

Responsibilities

Provide administrative and coordinating services for team members across multiple business units in the client account management department.

Using quoting software to prepare customer and freight quotes for review.

Entering customer data into CRM and orders into our ERP Syteline

Monitoring orders throughout the fulfillment process to meet critical deadlines and ensure accuracy.

Working with cross-functional departments to resolve questions and challenges, elevating as required.

Coordinating with freight services to ensure timely and accurate shipments to customers:

Reviewing weekly shipping schedules

Communicating with on-site contacts as needed

Using shipment scheduling software to maintain requests for carrier pickups.

Following up with carriers and on-site personnel post-delivery

Ability to read visual and spatial concepts such as drawings and blueprints

required.

Propose new ideas to improve efficiency.

Skills, Experience, and Requirements

Familiar with or able to learn inventory, ERP, and order management systems.

Must be able to multitask.

Have one or more years of customer service experience in any field.

Strong attention to detail.

Able to recognize and maintain confidentiality.

Excellent communication skills, both written and oral.

Technology savvy

Prior customer service or project/account management experience preferred but not required.

Proficient in MS Office suite, including Outlook, Word, Excel, and PowerPoint

High school diploma or equivalent required

Be part of the Wasserstrom 120+ Year Legacy!