System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Systems Engineer (SE) you will provide onsite technical support to customers on a recurring or non-recurring basis and will be an escalation point for technical issues.

Summary of Location and Hours

This is an On-site position traveling to different client sites within the Greater Chicago area. Travel may require up to 1.5hr drive to location. (We reimburse mileage, parking and tolls)

Monday-Friday 8am-5pm CST, afterhours work required as needed. This role also includes participation in a rotating on-call schedule.

What you will be doing

Provide excellent support to customers remotely or onsite as needed

Resolve technical issues as assigned

Maintain utilization metrics above 80%

Provide advanced troubleshooting and resolutions

Design and build networks, VLANs and security rules

Design and build GPOs to enforce policy across organizations

Configuration of AAD and DirSync to O365

Troubleshoot advanced applications, servers, and networks

Troubleshoot Virtual machines and drives

Troubleshoot VLAN settings and configurations

Create and manage internal DNS zones and settings

Understanding of raid arrays and configurations

Create virtual machines, drives, and configurations

Create and manage firewall rules and configurations

Migrate VMs from hosts and storage

Update ticket notes and details daily

Preforms deployments and new system setups

Participate in the afterhours support rotation

Performs datacenter visits as needed

You’ll be successful in this role if you have experience in/with

At least 3 to 7 years of experience that is directly related to the duties and responsibilities specified

Windows Server Administration/Deployment/Implementation

Email Migrations – On-Prem/O365/Google Suite

Intune/Endpoint Manager Setup/Configuration

Microsoft Azure Knowledge – Implementation of VM’s, VNets, Virtual Gateways, Virtual Firewalls

Sharepoint Online – Implementation / File Migrations / OneDrive

Tenant to Tenant Migration Experience – O365 to O365, Google to O365

Network infrastructure implementation and administration of routers, firewalls and switches in-depth experience including system implementation, management and documentation

Microsoft Hyper-V/ VMware LAN/WAN Technologies

Ability to create and document technical information to both technical and non-technical personnel

Ability to travel to client premises as needed

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets and expense reporting.

Required language skills

Ability to communicate professionally, in English, both written and orally

Ability to write business correspondence and process procedures

Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable

Experience with ConnectWise (Manage & Automate) and SCCM

Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.)

Certifications including:

Microsoft Certified Systems Engineer (MCSE)

Network+ Certified

Microsoft Azure Administrator AZ-104

VMware Certified Professional (VCP)

Cisco Certified Network Associate (CCNA)

Citrix Certified Administrator (CCA)

Information Technology Infrastructure Library (ITIL) Foundation

Physical Requirements / Working Conditions

Must be able to lift up to 50 pounds frequently

Must be able to lift up to 75 pounds rarely

Must be able to perform occasional bending, kneeling, squatting, and turning.

Must be able to perform occasional reaching over shoulder height, waist level and from floor.

Must be able to work in a fast-paced environment.

Must be able to work in an unsupervised environment.

Must be able to drive / sit for extended periods of time.

Fast Paced Environment with competing priorities

Must have a valid driver’s license in the state you reside in and access to an insured vehicle for travel to client sites / office.

Ability to work in an office environment while sitting at a desk for extended periods of time.

Benefits and Perks

Medical, Dental and Vision coverage for employee and family

401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)

Group Term Life and Accidental Death and Dismemberment coverage (company provided)

Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)

Health Savings Account (HSA) Options / PPO Options

Employee Assistance Program

Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays

Education Reimbursement Program

Generous Employee Referral Program - cash bonus for successful referrals!

Dynamic Recognition and Rewards

Clear Promotion and Advancement Tracks

Work with Industry-Leading Talent

The base pay range for this position is expected to be between $80,000.00 and $100,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 5/23/25.