PT Weekend Hotel Front Desk Agent

The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager.

Weekend availability is a requirement for this position.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).

1.5x your hourly rate of pay for holiday hours worked

35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate

35% off all Nook apparel

Free child watch (3 hour increments)

Discounts on birthday parties, personal training, event space rental, and more!

Discounts at participating local restaurants and businesses

Essential Job Functions

Greet, register, and assign rooms to guests

Issue room keys

Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.

Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions

Keep records of room availability and guest accounts

Compute bills, collect payments, and make change for guests

Make and confirm reservations

Post charges (such as room, food, telephone) to ledger

Make restaurant, transportation, or entertainment reservations, as well as arrange for tours

Sell a variety of seasonal tickets

Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms

Answer, screen, and route outside calls

Supply information to callers and record messages

Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests

Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes

Record and set up all wake-up calls

Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests

All other duties assigned

Basic Qualifications

18 years of age or older

High School Diploma or equivalent

Dependable transportation to and from work

Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication

Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary

Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed

Integrity to safeguard confidential information

Authorized to work in the United States

Preferred Qualifications

Previous experience in a guest-focused environment

Highly dependable with a history of consistent attendance and punctuality

Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services

Self-starting and motivated with the ability to work independently and take initiative

Ability to multi-task and balance multiple projects/duties at once

Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale

Trustworthy and honest; takes accountability when appropriate

Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality

Ability to remain calm in tense or stressful situations.

Experience communicating with individuals of diverse demographics

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals

Bilingual in English and Spanish is a plus

Working Conditions

Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.

Noise Level: The noise level in this environment is typically moderate.