IT Specialist

Shrader Tire and Oil has been a leader in the transportation industry since 1948, specializing in innovative solutions for commercial truck tires and lubricants. Our dedicated team is committed to providing exceptional service to our growing customer base, ensuring that fleets operate efficiently and effectively.

Summary

Shrader Tire and Oil is seeking an experienced IT Specialist. The IT Specialist plays an important role keeping our internal customers running smoothly. This role works onsite in our Toledo, OH location.

JOB RESPONSIBILITIES

Document, train and support end users on the use of various software packages and operating systems

Manage network cabling and able to run new cables as needed

Monitor and respond quickly and effectively to requests received through the helpdesk

Setup and maintain devices including laptops, phones, tablets, etc.

Evaluate technology used to ensure functionality and efficiency and make recommendations for improvements

Provide assistance to end-users on operation of any IT systems

Install, test and configure new workstations, equipment and software

Perform timely hardware and software upgrades as required

Travel to other STO locations to support end-users and resolve issues

Other duties as assigned by manager

Position Requirements

Strong knowledge in Microsoft Operating Systems and Office Suites

Strong knowledge of network security, troubleshooting, and applications

Proven experience troubleshooting and installing and configuring desktop software

At least three years experience supporting help desk and offsite locations in a corporate environment

Excellent customer service skills with a focus on user satisfaction

Ability to manage multiple tasks effectively in a fast-paced environment