Revenue Manager

Sunseeker Resort Charlotte Harbor is currently searching for a Revenue Manager!

The Revenue Manager will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies as well as actioning the appropriate decisions. In addition, the Revenue Manager will be required to review and analyze reports such as PMS reports, Ideas, Lighthouse BI, Demand 360 and other measurement tools and present revenue opportunities for the hotel.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties

Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, etc.

Assist with ensuring all rates are loaded and inventory maintenance is correct.

Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.

Communicate strategies and procedures to other departments as required.

Assist Group Rooms Coordinator in maintaining group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.

Maintain knowledge of all hotel products, room types, rates and promotions

Participate in daily & weekly revenue management meetings and attend other meetings as required.

Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.

Act as the Director of Revenue in their absence.

Assist in preparing short- and long-term forecasts and able to maintain confidentiality of information.

Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.

Update MARs in Sales & Catering System as required under the guidance of the Revenue Managers to ensure optimal use by sales team

Analyze local events and activities and project the effect of opportunities they create.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.

Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.

Place test calls to the property to ensure accuracy of rate quoting, restrictions and selling approach.

Exercise discretion and independent judgment when evaluating new programs, new services and new ideas

Stay abreast of property goals in order to create, support and present departmental goals to executive leadership

Continue to learn and be on the forefront of new technology for the hotel industry

Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards

Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience

Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction

Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices

Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management

Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy

Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

Bachelor’s Degree in Hospitality, Business Administration preferred

Minimum of one (1) year of experience in revenue management

Previous experience in a large scale hotel/resort setting highly preferred.

Knowledge of all industry reports such as STR, Demand 360, OTA Insights

Other Minimum Requirements

Strong analytical and strategic thinking skills

Working knowledge of Microsoft Office

Proficient in Excel, revenue management systems and data analytic tools

Ability to work varied shifts, including weekends and holidays

Excellent customer service skills and Interpersonal skills to deal effectively with all business contacts

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Ability to function well under pressure, manage multiple priorities, and meet established deadlines

Must possess mature personal discretion and sound judgment.

Strong leadership abilities, sound judgment, superior problem solving and decision-making skills

Excellent organizational, analytical and project management skills, with particular attention to quality and detail

Interpersonal skills to deal effectively with all business contacts

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Must be able to effectively communicate both verbally and written in English, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Comply with Sunseeker Resorts Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

For more information, see