Customer Service Agent

Job Description

Company Description

About Us

At Bela Brand Bat, we are dedicated to delivering exceptional branding solutions tailored to modern business needs. Based in Columbus, OH, we pride ourselves on our attention to detail, commitment to quality, and a strong team-oriented culture. Our company is built on innovation, precision, and professionalism, offering a collaborative environment where every employee has the opportunity to grow.

Job Description

Job Description

Bela Brand Bat is seeking a full-time Customer Service Agent to join our growing team in Columbus, OH. The ideal candidate will provide professional, courteous, and effective support to our customers by handling inquiries, resolving concerns, and ensuring customer satisfaction at every touchpoint.

Responsibilities

Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

Handle customer complaints and provide appropriate solutions

Process orders, forms, applications, and requests accurately

Maintain detailed records of customer interactions and transactions

Collaborate with internal departments to ensure customer needs are met

Identify and escalate priority issues when necessary

Stay up to date with product knowledge and company policiesQualifications

Qualifications

High school diploma or equivalent; associate or bachelor’s degree is a plus

Minimum 1 year of customer service experience preferred

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proficient with basic computer applications and customer management systems

Ability to remain calm and professional in high-pressure situations

Reliable and self-motivated with strong organizational skills

Additional Information

Benefits

Competitive salary ($34,000 – $40,000 per year)

Opportunities for professional development and career growth

Supportive team environment

Paid time off and holidays

On-the-job training to enhance your skills

Health and wellness support options

Full-time