Patient Services Representative

Job Description

Description:

Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology

Position: Patient Services Representative (PSR)

ORG Type: Administrative

Reports to: Practice Manager

FLSA Status: Non-Exempt

Date: April 2025

Core Competencies

Exceptional personal and professional customer service

Effective communication and interpersonal skills

Accurate attention to detail and organization

Roles and Responsibilities

The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices

Duties include, but are not limited to:

Greet patients and guests upon arrival

Answers phone calls and emails and deliver messages as needed

Confirms and updates patient identification, demographic and insurance information

Obtains patient consents/referrals/authorizations

Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status

Verify insurance coverage and collect payments

Make financial arrangements and collect co-payments

Keeps waiting area clean and comfortable

Maintains an organized and clutter free work area

Present treatment plan options

Track case acceptance and coordinate follow ups

Run reports and track other key performance indicators

Other duties as assigned

Required Qualifications and Skills

H.S. Diploma or Equivalent

Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues

Strong computer skills

Highly organized with excellent communication skills (both written and oral)

Willing to serve the Practice with a flexible schedule

Preferred Qualifications and Skills

Associate's degree

Previous experience in a dental/healthcare setting

Working knowledge of medical terminology

Physical Demands

Ability to sit, stand or walk for extended periods

Ability to wear a facemask for long durations

Work Environment

Work will be completed at a dental practiceRequirements:

Full-time