Director, Project Management & Business Analysis

Job Description

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

WHAT YOU’LL DO

We seek an experienced hands-on leader to be our Director of Project Management and Business Analysis. This role combines strategic oversight with practical implementation, requiring someone who can both establish frameworks and personally execute critical initiatives. The ideal candidate will have extensive experience in project management, business analysis, and process development, with the ability to build these functions from the ground up in our small but growing team. This position is crucial for enhancing operational efficiency and ensuring the successful delivery of technology initiatives that drive business value.

Major duties and responsibilities:

Hands-On Leadership and Implementation:

Personally lead critical projects and business analysis initiatives while establishing the foundation for scalable project management practices

Actively participate in requirements gathering, project planning, and execution, not just oversight

Develop and implement PMO and business analysis frameworks, methodologies, and tools that can grow with the organization

Roll up your sleeves to establish processes after delegating, ensuring a firsthand understanding of challenges

Project and Portfolio Management:

Lead by example in managing key projects within the portfolio while overseeing the broader project landscape

Establish practical project management methodologies tailored to our small team environment

Perform hands-on business analysis for strategic initiatives, developing requirements documentation and process flows

Create and implement project prioritization frameworks to maximize business value with limited resources

Process Development and Optimization:

Personally develop and document a right-sized Software Development Life Cycle (SDLC) methodology

Create streamlined project management and business analysis processes that minimize overhead while ensuring quality

Develop pragmatic vendor management processes, including selection criteria, evaluation frameworks, and performance monitoring

Establish efficient partner engagement models to ensure effective collaboration and value delivery

Implement and personally lead software acquisition processes from needs assessment through implementation

Business Analysis Leadership:

Conduct and lead complex business analysis activities, including requirements elicitation, documentation, and validation

Develop business analysis standards, templates, and methodologies for the organization

Bridge the gap between business stakeholders and technical teams by translating business needs into functional requirements

Model best practices in stakeholder management and requirements development

Vendor, Partner, and Software Management:

Take an active role in evaluating, selecting, and implementing software solutions

Personally manage key vendor and partner relationships to ensure optimal value delivery

Lead software license optimization efforts to maximize ROI and ensure compliance

Team Development:

Build project management and business analysis capabilities through both direct leadership and mentoring

Foster a collaborative, hands-on culture where all team members, including directors, contribute directly to deliverables

Serve as both leader and practitioner, providing guidance while working alongside the team

Performance Monitoring and Improvement:

Establish and track practical, value-focused KPIs for projects and business analysis activities

Develop and deliver executive-level reporting on project status and business outcomes

Continuously identify opportunities for process improvement based on direct project experience

Change Management and Communication:

Lead by example in stakeholder communication and change management activities

Develop and personally deliver communications that align internal stakeholders with key initiatives

Actively manage resistance to change through direct engagement and leadership

WHO YOU ARE

Key Qualifications

Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field

10+ years of hands-on experience in project management and business analysis, with at least 5 years in leadership roles

Strong track record of personally implementing and optimizing project management and business analysis practices

Demonstrated ability to both establish frameworks and processes while actively executing within them

PMP (Project Management Professional) certification required; additional certifications in business analysis (e.g., CBAP, PMI-PBA) or Agile methodologies highly desirable

Proven experience developing and implementing right-sized SDLC, project management, and business analysis methodologies

Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels

Extensive experience in requirements elicitation, documentation, and management

Strong analytical and problem-solving skills with a demonstrated ability to make data-driven decisions

Experience with financial management, budgeting, and procurement in an IT context

Working Philosophy

Working Director Mindset: You understand that in a small team, everyone, including directors, must contribute directly to deliverables

Builder Mentality: You're excited about establishing processes and capabilities from the ground up after focusing on pure management

Practical Approach: You value effectiveness over perfection and can right-size methodologies to fit organizational needs

Lead by Example: You're willing to demonstrate best practices through your own work after expecting others to follow

WHERE YOU’LL WORK

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.

Ability to work in a fast-paced environment and manage multiple priorities

Positive mindset, fearless to ask questions, and push against the status quo

Ability to drive projects to completion on time

Strong desire to work in a collaborative team-driven environment where everyone contributes directly to outcomes

PHYSICAL REQUIREMENTS

Be able to sit and/or stand for long periods of time without problem

Extensive use of fingers and hands for typing

Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time

CLASSIFICATION*: Salaried/Exempt

POSITION TYPE: Fulltime

TRAVEL REQUIREMENTS: Occasional Domestic Travel (10-15%)

DIRECT REPORTS: No Direct Reports

SAFETY SENSITIVE: No

Equal Opportunity Employer

SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to,,,,,,,, or veteran status.

Legal Disclaimer

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.