Field Service Technician

Job Description

Job Title: Field Service Technician

Department: Outside Sales

Reports to: North America Service Manager

Location: Onsite, Manassas, VA

Job Summary:

The onsite Technician will be responsible for installing and providing technical support for HIS designed and built integrated vacuum solutions. You will work as part of an onsite team of technicians to install and commission our products. You will also be required to integrate third party pumps and products into our solutions.

HIS Innovations Group is a rapidly growing company in a fast-expanding market. Opportunities for advancement, based on demonstrated leadership and performance, will be available. HIS Innovations employs top level talent, with tremendous potential for learning and growing in the semiconductor industry.

Job Responsibilities:

Completing daily tasks under the instruction and direction of lead or FSE

Installing and verifying operation of customers equipment

Install third party components onto our integrated systems platform

Collaborate with team members and the Site Lead to ensure customer deadlines are met.

Collaborate with Customer and Engineering groups to coordinate installation activities, service needs and equipment improvement requests

Clear and concise communication on customer requests, tasks completed, and changes needed

Maintain Customer and HIS safety protocols

Completion of other tasks as assigned by supervisors

Demo old equipment

Occasionally flex between site IQ responsibilities to support production in local factory for assembly operations.

Job Requirements/Skills:

Always be available to address any HIS Innovations Group related issues with the Customer

Documenting and reporting customer concerns to the appropriate HIS Team

Unpack and inventory shipments, communicate and track all shortages or modifications needed

Communicate with FS Lead on all assigned tasks, keeping team informed on status

Provide detailed problem description, including desired operation and variance along with possible solutions to the problem

Overtime and travel may be required as needed

Positive attitude and teamwork a must

Skills Integral to the Job:

Demonstrated ability to understand detailed electrical schematics and mechanical drawings

Demonstrated ability to use hand tools and work safely while in a fast-paced environment

Electrical troubleshooting ability with the appropriate tools

Demonstrated ability to follow written instructions accurately and consistently

Attention to detail with the ability to efficiently multitask

Customer service-oriented approach promoting customer loyalty and timely task completion.

Collaboration skills essential for working with customer and HIS engineering teams

A reputation for taking initiative, setting goals, and getting things done

Exceptional interpersonal and communication skills in both written and verbal form

Education and Experience Requirements:

Engineering Technician Diploma/Certificate or High School Diploma or equivalent required

AS degree in technical discipline, or relevant military or practical experience preferred

Experience with the installation of Mechanical systems, Electrical components, reading layout drawings

Experience with Vacuum pumps, Frames, Cleanroom equipment, Tools, and procedures a plus

Military or relevant technical work experience will be considered.

One year of Semiconductor experience a plus

English language fluency (written and verbal)

Basic computer skills

Physical Requirements:

Able to climb, stand, sit or walk for prolonged periods

Must be able to lift to 75 pounds / 34 KG at times

Able to carry 30 pounds, tools and components

If you are seeking a new challenge and an opportunity to contribute to a dynamic and growing company, we would love to hear from you. We thank all applicants for their interest, but only those selected for an interview will be contacted, though we keep all applicants on file to consider as candidates for future opportunities. We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals.

Benefits: As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, & Life Insurance, Short- and Long-term Disability, Health Savings Account or Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), Employee Assistance Program (EAP), and a casual work environment.

HIS Innovations Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Full-time