Call Center Agent

Job Description

Company Description

About Us:

Captura Hall is a dynamic customer support solutions company dedicated to providing exceptional service experiences to clients across various industries. Our mission is to deliver professional, effective, and personalized support, ensuring customer satisfaction at every step. We take pride in fostering a collaborative and growth-driven work environment where our team members can thrive and advance their careers.

Job Description

Job Description:

Captura Hall is currently seeking motivated and customer-focused Call Center Agents to join our growing team in Tampa, FL. As a Call Center Agent, you will be the first point of contact for our clients' customers, handling inquiries, resolving issues, and providing accurate information with professionalism and empathy.

Responsibilities:

Answer inbound calls and respond to customer inquiries in a courteous and timely manner

Provide accurate information regarding products, services, and policies

Resolve customer complaints efficiently while maintaining a positive and professional attitude

Document customer interactions and update account information in the system

Escalate complex issues to supervisors or relevant departments when necessary

Meet or exceed performance metrics, including call quality and customer satisfactionQualifications

Qualifications:

High school diploma or equivalent required; associate degree preferred

Previous experience in a call center or customer service role is an advantage

Strong verbal communication and listening skills

Ability to multitask and work under pressure in a fast-paced environment

Proficient in basic computer applications and data entry

Reliable, punctual, and team-oriented

Additional Information

Benefits:

Competitive salary ranging from $36,000 to $46,000 annually

Full-time employment with consistent hours

Growth opportunities within the company

On-the-job training to enhance customer service and communication skills

Supportive team environment focused on employee success

Full-time