Part Time Guest Services Representative - Rental Attendant

Job Description

Job Summary

Provides world-class customer service that aligns with the museum’s Customer Service initiatives. Provides information and assistance to the general public regarding Naper Settlement’s mission, events and programs. Facilitates day-of rentals, including weddings, rehearsals, receptions, picnics, or large-scale events. Responsible for providing a positive experience to rental guests through implementation and compliance of rental policies and contracts and for protecting the museum’s collection, buildings, and equipment from damage or loss.

Job Scope

This role does not consist of supervisory or budgetary responsibilities. The rental attendant is required to be at assigned event dates including all Naper Settlement-produced events and other large-scale rental events. Business professional attire for Wedding Rehearsals and Wedding Days is required. Conservative shorts are appropriate for large-scale event days, weather permitting. The attendant is also expected to assist in covering the museum entrances for general admission or events ticket sales on an as-needed basis. This individual will provide information and assistance to the general public regarding Naper Settlement’s mission, events, and programs as well.

Principal Duties and Responsibilities

1. Provides world-class customer service to museum visitors, members, staff and constituents. Asks exploratory questions to identify concerns, needs, and expectations as well as full investigating visitor issues or concerns.

2. REQUIRED to work at Naperville Heritage Society events that fall on Friday and Saturday evenings; Naper Nights (6 days), Oktoberfest (2 days), All Hallows Eve (2 days) and Howlin’ at the Moon (2 days).

3. FACILITATES day-of rentals of the museum’s buildings and grounds by providing excellent customer service to rental guests.

a. COMMUNICATES event summaries, attendance, and issues to supervisor in a timely manner, as well as necessary grounds and building maintenance.

b. PREPARES work orders, setup sheets, final details calls, and timelines in advance for each event.

c. MAINTAINS grounds around buildings, specifically the chapel, during rentals for safety and aesthetic appearances, i.e. sweeping front steps, picking up debris, etc.

4. Promotes and SELLS facility rentals through tours of the Chapel, Tavern, Meeting House, Innovation Gateway, and other rentable spaces.

5. ASSISTS in the execution and contract compliance of large-scale grounds rentals. This includes attending appropriate pre-event meetings and walk-throughs.

6. ADHERES to the museum’s rules and regulations and ensures renters' compliance, including rental arrival and departure times.

7. ASSISTS at Wedding Showcase, an annual wedding expo event with over 50 vendors at Naper Settlement.

8. Utilizes Altru software and sells general admission and event tickets, memberships, and program tickets.

9. SUPPORTS the Organizational Resources staff by ensuring teamwork, sharing of best practices and procedures, and complete job knowledge.

10. WORKS in a COLLABORATIVE manner with all institutional staff.

11. PERFORMS all other duties as assigned.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the staff member a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

Skills, Knowledge and Abilities

· Exceptional, friendly and professional customer service skills.

· Strong verbal communication skills.

· Ability to work independently and meet deadlines while retaining flexibility.

· Ability to establish and maintain effective working relationships with the public, volunteers, staff, and members.

· Knowledge of general reception, special events procedures and telephone etiquette.

· Excellent organizational and multi-tasking skills.

· Ability to work a flexible schedule including weekends and evening hours.

· Physical agility, visual and auditory capability.

Essential Functions

Ability to operate office equipment to send and receive information with necessary optical, auditory, and manual dexterity.

Ability to analyze, compute and audit information.

Ability to walk, sit, or stand for an hour or more at a time.

Ability to closely examine a computer screen or written reports.

Ability to proofread and check documents for errors.

Proficiency with Microsoft Office plus demonstrated aptitude for other computer applications.

Ability to read, comprehend and speak English and be able to demonstrate twelfth grade reading skills.

Ability to lift 25 or more pounds.

Minimum Education, Experience and Certification Requirements

Previous event coordination or wedding/reception experience along with 2-3 years preferred.

Company Description

Experience History at Naper Settlement

Naper Settlement is an outdoor history museum featuring 13 acres of learning and interactive opportunities for all ages. Located in downtown Naperville, Naper Settlement is just steps away from dining, shopping, and the Riverwalk. Visitors are immersed in history as they learn about the past and how it relates to the present, from pioneer times to today. Highlights include special events and programs and activities year-round, both on- and off-site.

Our Mission: Naper Settlement creates community by connecting visitors to Naperville’s history through engaging, unique experiences.

Our Vision: As a reflection of Naperville’s history, the vision of Naper Settlement is to be a vibrant site that fosters visitor, community, and business conversations and enriching, engaging educational opportunities.

Our Values: Naper Settlement values education, preservation, quality visitor experiences, and community and public trust.

More information about Naper Settlement can be found at REQUIREMENT: PLEASE INCLUDE A COVER LETTER AND RESUME.

Part-time