Customer Service & Administrative Assistant

Job Description

Join Qual Chem, a growing company supporting car wash operators across the country with innovative chemistry and unmatched service. We're passionate about helping our customers thrive, and we believe in rewarding our team with competitive pay, a positive work environment, and great benefits.

Why You'll Love Working Here:

Full-time, in-office role with consistent hours (Monday–Friday)

Competitive salary + 401(k) matching + profit sharing

Health insurance reimbursement

Paid time off

Room to grow and learn in a collaborative, supportive environment

What You’ll Do:

As a Customer Service & Administrative Assistant, you’ll be the friendly face and voice of our office — helping customers, supporting internal teams, and making sure everything runs smoothly.

Customer Service & Communication

Respond to customer inquiries by phone and email

Build relationships with customers through clear, friendly, and professional communication

Assist customers with orders, onboarding, billing, and issue resolution

Keep records of interactions and manage customer info in our CRM

Office & Admin Support

Answer and direct incoming calls

Greet visitors and provide office support

Process incoming/outgoing mail and packages

Manage electronic check payments and account receivables

File documents and maintain records

Support shipping logistics and coordinate with vendors

Attend and participate in team meetings

What You Bring:

1+ year of experience in customer service, administration, or office support

Comfortable with Mac computers and proficient in Microsoft 365

Familiarity with CRM systems (a plus!)

Excellent communication skills — both written and verbal

Highly organized, detail-oriented, and great at multitasking

Positive attitude and a collaborative team player

High school diploma or equivalent required

This is an in-office, Monday through Friday position. We are looking for candidates who are reliable, team-oriented, and ready to contribute in a fast-paced environment.

Ready to Join Us?

Company Description

Join Qual Chem, a growing company supporting car wash operators across the country with innovative chemistry and unmatched service. We're passionate about helping our customers thrive, and we believe in rewarding our team with competitive pay, a positive work environment, and great benefits.

Full-time