B2B Customer Service Representative

Job Description

Full-Time

Are you a detail-oriented, proactive individual with a passion for delivering exceptional customer service in a B2B environment? We’re looking for a Customer Service Representative to join our team and become the key liaison between our business and valued customers.

Key Responsibilities

As a B2B Customer Service Representative, you will:

Process customer orders accurately and efficiently

Review and maintain customer forecasts

Utilize EDI and customer portals for order and data management

Verify quote validity and ensure pricing accuracy

Initiate Change Notices and address Customer Concerns

Answer customer phone calls with professionalism and positivity

Attend APQP and Contract Review meetings

Collaborate with Material Control on delivery schedules and inventory levels

Foster strong customer relationships through adaptability and reliability

Communicate customer status updates to internal teams

Interpret and implement specific customer requirements

Adhere to all plant safety standards and quality procedures

Take responsibility for quality assurance as it relates to the role

Perform additional tasks as assigned by the supervisor

Qualifications & Skills

Education & Training:

Diploma or Degree required

Completion of New Employee Orientation, ISO 9001 Orientation, and Job Procedure Training preferred

Experience & Technical Skills:

Proficient in Microsoft Outlook, Excel, and Word

Experience working with EDI systems and customer websites

Soft Skills & Attributes:

Professional and pleasant phone demeanor

Strong communication and collaboration skills

Positive attitude and customer-first mindset

Ability to actively listen and demonstrate empathy

Independent worker with strong problem-solving capabilities

Highly organized, able to multitask and thrive in a fast-paced environment

Judicious in prioritizing tasks and following established procedures

Join a dynamic team where your contribution makes a direct impact on customer satisfaction and business success.

Continental International is a multiple award-winning company specializing in O-Rings, Seals, and Custom Molded Rubber products. We are ISO 9001:2015 and are centrally located in Fort Wayne, Indiana.

Presently, most of our products are sourced from Continental’s Certified Asian and European contract manufacturing plants. We have spent over 55+ years building the communication necessary to grow our business into successful partnerships with our manufacturing facilities. Automotive Industry is the biggest demographic market we provide service to.

Full-time