Frontier Customer Service Representative

Job Description

Join Our Team as a Frontier Customer Service Representative!

CH Promotions is one of the nation's fastest-growing marketing firms in the telecommunications industry. CH Promotions is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional events and personalized marketing strategies that deliver measurable results for our prestigious clients. We are at the forefront of the telecommunications industry, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to assist in expanding Frontier throughout the Rochester territory while simultaneously cultivating the next generation of leaders within our field.

CH Promotions is seeking a passionate and ambitious Frontier Customer Service Representative to join our team. As a Frontier Customer Service Representative, you will work directly with Frontier to create positive interactions with customers when introducing the brand and enrolling them in new services. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients through their enrollment process.

What does a typical day look like for our Frontier Customer Service Representative? Let's break it down:

Meet with potential customers in the community (face-to-face) to guide them through the enrollment process & ensure customer satisfaction by informing them about Frontier’s latest services & promotions to find the solutions that best fit their needs

Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty

Stay informed about our client's products and services to effectively communicate with customers, promote the brand effectively, and boost sales

Accurately record and manage customer account details to ensure smooth service activations and installations

Work together with top-performing Frontier Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries

Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward

Qualifications of the Frontier Customer Service Representative:

High School Diploma

No prior experience is required - past customer service, account/brand management, or relevant sales experience, especially in the telecommunications industry, is a plus!

Excellent communication, interpersonal, and problem-solving skills

Ability to build rapport quickly and manage relationships effectively

Self-motivated, goal-oriented, and passionate about driving sales results

Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services

Although our Frontier Customer Service Representative role is an entry-level position in the telecommunications and technology industries, our team needs career-focused individuals who want an opportunity for significant income and those who desire to grow in their career and professional portfolio.

If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Frontier Customer Service Representative role is for you!

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Full-time