Customer Service Representative

Job Description

JOB DUTIES

Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.

Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.

Accurately and efficiently process orders using multiple computer applications and internal systems.

Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.

Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.

Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.

Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.

Support department sales goals through upselling, cross-selling, and expert product recommendations.

Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.

Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.

Contribute to special projects as assigned by management to support business goals.

Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.

QUALIFICATIONS

Education / Work History:

High School diploma or more

Previous Call Center experience

Boating/Marine industry experience and knowledge

Commitment to teamwork and customer service

Job Skills

Positive attitude with ability to prioritize, multi-task and organize

Excellent written and verbal skills; excellent phone skills

Practical boating skillsCompany Description

North/South Eastern Connecticut's first and premier Staffing Agency Established in 1989

Full-time