IT Support Technician

Job Description

IT Support Technician

Job description:

We are an IT support firm seeking an experienced IT support technician to work full-time in Van Nuys, CA.

Responsibilities will include:

*Administration and troubleshooting of Windows-based devices

*Administration of Microsoft 365 / Office 365

*Administration of a large Google-based environment including Google Workspace and Chromebooks

*Administration of Apple MAC and iOS devices

*Be able to provide training/assistance for end users

*Be able to manage user accounts and policies across multiple systems (Azure AD, Google Workspace, LoB-specific)

More about the job:

This job is located onsite at our clients site in Van Nuys. The client is a large public charter school serving grades 9-12. You will work within in a team of IT professionals that are responsible for the clients entire Technology department. Your day will be spent at a single location. The general schedule is M-F ~7:30am to 4:00pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to a remote manager.

Qualifications:

People skills: this is the number one requirement. You must have excellent communication and inter-personal skills.

Experience: 2+ yrs of experience supporting users in a helpdesk role is required.

Polish: you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.

Initiative: you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completed.

Multitasker: you will be required to track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessary.

Other: This is an organization that works with children and as such you will be required to pass a background check and must have a clean record with no criminal history, no DUIs, no misdemeanors, no exceptions. Occasionally, you may be required to lift up to 50 pounds.

Bonus: Experience working in an education environment; industry standard IT certifications (A+, N+, Microsoft-based, etc.)

Company Description

Charter Tech Services is a fast growing IT firm founded in San Diego 15 years ago. We service private sector and public sector clients.

Full-time