Banquet Manager

Job Description

Summary:

Manage banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Position is responsible for long and short term planning and day-to-day operations of the banquet section. Recommends policy and procedural changes. Implements and monitors and department's budget and manages expenses within approved budget constraints.

Basic responsibilities:

Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.

Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.

Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.

Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, SOPs and to ensure an optimum level of service, quality and hospitality.

Supervise human resources in the banquet area to retain and motivate associates, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination, as appropriate.

Essential Qualifications:

Requires advanced knowledge of the principles and practices within the catering, food and beverage and hospitality professions. This includes experiential knowledge for management of people, complex problems, efficient sales activities and food and beverages management.

Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

Ability to make occasional decisions which are generally guided by established policies and procedures.

Good oral and communications skills.

Must have professional appearance and attitude.

Abilities:

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally.

Mobility - ability to service clients on a moments notice, variable distances

Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

Walking and climbing stairs for most of shift.

Benefits/Perks:

Medical, Dental, and Vision options for full-time employees

Paid time off and 401(k) for full-time employees

All employees get discounts on hotels outside of their hotel they work in

$250 bonus for you and a referred associate

DailyPay: access to your already earned wages before payday

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Full-time