Help Desk Analyst 4 (ONSITE)

Job Description

Job Title: Help Desk Analyst 4 (ONSITE)

Location: North Chesterfield, VA

Duration: 12+ Months

Job Description:

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:

Become familiar with the client services.

Answer questions from the public, business, government agencies and others.

Identify the root cause of problems and implement solutions by gathering and analyzing available information.

Track incoming calls and email requests for assistance.

Perform other duties as assigned.

Skills:

SkillRequired / DesiredAmountof ExperienceAdvanced computer skills are required that aligns with the Job DescriptionRequired8YearsAbility to multitask and to determine root cause of problems and implement solutions,Required8YearsAbility to resolve issues by gathering and Analyzing data, reasoning logically, and drawing valid conclusionsRequired8YearsCustomer relations skillsRequired8YearsGood verbal and written communication skillsRequired8YearsProficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years

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