It Help Desk Support

Job Description

Are you the person friends and family call when their computer isn’t working? Do you enjoy helping others while leveling up your technical skills? If so, you might be a perfect fit for our IT Help Desk Support role at Adoni Networks!

We’re a fast-growing Managed Service Provider (MSP) looking for a customer-focused, tech-curious individual to join our support team. This is a great opportunity for entry-level candidates or IT students who want hands-on experience and a clear path to growth in the IT field.Compensation:

$25,000+Responsibilities:

What You’ll Do:

Respond to client issues via phone, chat, or in-person, troubleshooting hardware, software, and networking problems

Provide support for:

Printing and peripherals

Office 365, email, and productivity tools

Software installations and updates

Operating system questions (Windows and more)

Assist with hardware prep and in-office repairs

Document and escalate more complex issues to senior engineers when neededQualifications:

What You Bring:

A strong interest in IT and helping people

Basic knowledge of:

Office 365 and general networking concepts

Windows operating systems and common business applications

Excellent communication and professionalism on the phone and via email

Willingness to learn and grow with hands-on support and mentorship

Bonus if you have:

Any IT certifications (CompTIA, Azure, etc.)

Experience with remote desktop tools or ticketing systemsAbout Company

We’re a small but mighty MSP that delivers top-tier IT services to businesses locally and nationwide. Our mission is to provide fast, reliable, and customer-first support to clients who count on us daily. At Adoni, you’ll work with passionate tech pros who are here to help you succeed.

Why You’ll Love Working Here:

Training and mentorship from experienced engineers

Opportunities to advance into field engineering, project work, or cybersecurity

Flexible schedule with hybrid remote/in-office options

Small, supportive team that truly values your growth

Work that’s never boring—you’ll solve new problems every day

Full-time

Hybrid remote