Senior ISP Network Engineer

Job Description

Job Title: Senior ISP Network Engineer

DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, Maryland and Ohio. Established in 1997 as a division of the Duquesne Light Company, DQE started as a dark fiber infrastructure provider in the Pittsburgh metropolitan area, and since then has grown both its fiber footprint and product offerings to become one of the leading regional providers of secure, reliable, data network services. With its recent sale to GI Partners, a leading investor in the communications infrastructure sector, DQE has a renewed focus on growth, both in terms of increasing penetration within its current footprint and growing its network reach.

Job Summary:

The Senior ISP Network Engineer at DQE will act as a top level escalation point during network events and customer escalation. The Senior ISP Network Engineer is tasked with solving the most complex network issues, often recreating events in a lab environment to better understand, mitigate, and resolve service impacts. The Senior Network Engineer assists in the design, cost analysis, roadmap, implementation, and management of the DQE Metro Ethernet, DWDM, management networks, and supporting systems. This position will work closely with product management to create and enhance DQE’s service offerings. On-call responsibilities for major network events may be required. Must be local to the Pittsburgh area. Hybrid work environment.

Key Job Responsibilities:

Monitor, analyze day-to-day operational issues and anomalies affecting end-customer network performance.

Provide Tier-3 customer technical support calls, including occasional rotation covering 7x24 customer outages and NOC reported alarms.

Administer ISP related functions such as using Juniper and Nokia routers, DNS, web servers, email servers, etc.

Assist in design of customer DWDM / Transport / IP network solutions; specify, upgrade and configure optical equipment, switches, routers and firewalls.

Provide project management for advanced networking projects, including equipment specification, testing, proof of concept, and schedule management.

Create and maintain documentation and training for Engineering and Service Delivery teams.

Develop enterprise grade ISP, Transport and Managed Service solutions that support unique customer requirements.

Collaborate with Sales Engineering to improve project workflow processes and meet with key stakeholders to discuss issues related to network design and implementation.

Participate in new product development.

Required Skills/Abilities:

Ability to explain highly complex, difficult and/or sensitive information.

Works well in team environment with a proven track record of building consensus with multi-disciplinary teams.

Experience with complex network troubleshooting and problem resolution.

Advanced experience with programming languages such as Python.

Network automation development is highly desired. Education and Experience:

Bachelors Degree in Science or Engineering.

10+ years of experience in networking, telecommunications or related industry required.

Understanding of optical fiber characteristics.

Preferred at least 10+ years experience with MPLS, BGP, iBGP, OSPF, QoS, Pseudo-wire and Metro Ethernet.

Vendor specific networking certifications required.

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Full-time

Hybrid remote