Supervisor II, Data Center - B

Supervises and coordinates activities of Builds dept.

supervisors, Builds dept.

material handlers, Builds dept.

team leads, workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies.

Forecasts and schedules all Builds dept.

activity with client, and other supporting contracting agencies.

Provide management and clients with real-time information on work in progress and any active work stoppages that affect Service Level Agreement.

Tasks & Responsibilities: •Oversees all Builds Dept.

supervisors.

•Schedules material, training, and readiness for Builds team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds.

•Compiles special or routine reports for all Builds dept.

related activity for management regarding financial or operational matters of assigned area and multiple shifts •Primary Escalation point for any damage, quality, safety, or performance related issues within the Builds Dept.

•Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates •Oversees, organizes, and coordinates annual inventory process •Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock.

•Ensure adequate safety measures are followed to protect client property and personnel.

•Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity.

Advises subordinates with questions or problems in any aspect of work activities •Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.

•Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures.

•Participates in ordering of stock items to replenish levels.

•Ensures standardization of all Builds dept.

activities and processes across all shifts and server platforms Deliverables & Achievables: •Recommends and implements new or changes to procedures to improve efficiency.

•Final Quality control for Builds dept.

activity prior to handoff to client.

Provides feedback to clients on work in progress and estimated project completion dates.

•Trains Builds Dept.

supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices.