Repair Manager

Is this you?

A skilled leader with experience managing a repair department, guiding a team, and communicating directly with customers throughout all phases of repair, ready to take on a key managerial role in a dynamic manufacturing environment?

Job Title: Repair Department Manager

Location: Beacon Falls, CT

Employment Type: Permanent, Direct Hire

Salary: Around $80K, depending on experience and flexible for the right candidate

About the Role:

We are seeking an experienced Repair Department Manager to oversee a team of machinists and customer service personnel. In this role, you will be responsible for setting priorities, providing technical guidance, and ensuring timely repairs in line with customer expectations. You will communicate with customers at all stages, from receipt of product to evaluation, quoting, and final analysis after repairs are completed. This position is critical to ensuring smooth operations, on-time delivery, and maintaining high standards of quality and service.

You will also be required to understand customer issues and effectively convey those needs to the machinists, ensuring that the repair work meets both technical specifications and customer expectations. You’ll create worksheets and follow up on the repair progress, staying organized and ensuring timely updates are communicated. Your strong understanding of mechanical devices and machining processes, combined with excellent communication and organizational skills, will be essential to your success in this role. This position reports directly to the President.

Responsibilities:

Team Leadership & Coordination

Manage a team of 4 machinists and 1 customer service person, providing direction and technical guidance

Set priorities for the repair department, ensuring effective and timely completion of tasks

Customer Communication & Reporting

Communicate with customers through all phases of the repair process

Understand customer issues, relay those to the machinists, and ensure repairs meet their needs

Send detailed repair reports to customers, including what was found, corrected, and pricing information

Communicate to customers, addressing their concerns and providing updates

Repair Process Management

Create spare parts lists from manufacturing prints and Bills of Materials (BOMs)

Review and scrutinize AutoCAD drawings for repair accuracy

Work closely with the manufacturing foreman to ensure that repair delivery meets deadlines and quality standards

Create worksheets and track the progress of repairs to ensure efficient workflow

Technical Expertise & Oversight

Possess a strong understanding of mechanical devices, machining processes, and other manufacturing techniques (e.g., heat treating, welding, etc.)

Ensure repairs adhere to high-quality standards and address customer specifications

Requirements:

Proven experience in a leadership or management role in a repair or manufacturing environment

Strong communication and computer skills, with the ability to interact with customers effectively

Ability to understand customer issues and translate those into clear instructions for the machinists

Experience creating worksheets and following up on repair progress

Expertise in creating spare parts lists from manufacturing prints and BOMs

Deep understanding of mechanical devices, machining, and manufacturing processes

Proficiency in AutoCAD for reviewing and understanding technical drawings

Ability to prioritize tasks and manage a team effectively to meet deadlines

Strong attention to detail and problem-solving skills

Company Overview:

Top Prospect Group, now part of HW Staffing Solutions, specializes in connecting skilled professionals with top-tier manufacturing teams. We pride ourselves on providing opportunities that match candidates with dynamic environments where their contributions can make a significant impact.