Support Engineer

Support Engineer for Device Intelligence Mobile SDK

Job Type: W2, Contract

Job Location: San Jose, California 95113

About the Position

We are seeking an enthusiastic and fast learning Support Engineer to engage with both our Customer Support and Engineering teams to provide a highly technical customer support experience for our customers. Our Device Intelligence team develops and maintains an iPhone and Android SDK that our customers integrate into their mobile device applications to provide device identification and fraud detection capabilities in real time. The candidate should have some experience with developing apps on these platforms to be able to assist customers with queries and problems they encounter with the integration. While this is primarily a customer support role, it will also require significant engineering aspects for activities like developing sample apps, or sample code, debugging customer issues, understanding the SDK code and applying that knowledge to solving customer issues.

Personal Skills:

Clear and articulate communicator of technical issues

Great customer facing skills, both phone and email

Team player who works effectively with others

Detail-oriented and desire to learn/research/understand

Ability to work with geographically dispersed teams

Ability to accept criticism and provide feedback (including code reviews)

Required Technical Skills:

Providing guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online.

Some experience in mobile app development on both iOS and Android.

Ability to use tools like Git, Atlassian Jira and Confluence, Android Studio and X-Code.

Bonus Technical Skills:

Experience with declarative UI frameworks like Swift-UI, Jetpack Compose, Flutter, and React.

Experience with online-fraud issues

Debugging website issues, checking