Business Development Center Specialist - Lexus of Colorado Springs

Job Description

Description:

Competitive Pay: $19-21 per hour

Work Schedule: Monday - Friday

Anticipated Application Deadline: 05/05/2025

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be!

At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you!

We value individuals who:

Make it matter through being a caring team member.

Are authentic and communicate with transparency and kindness.

Welcome differences by seeking, listening, and learning from diverse perspectives.

At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!

Your Purpose as a Business Development Center Specialist:

As a BDC Specialist you will answer phones and respond to general customer inquiries within our service department. You will process incoming telephone calls, web-based inquiries, and customer issues. Projecting a professional company image throughout the phone interaction is essential. Other duties would be completing call logs and reports, recognize trends in customer calls and demonstrate a positive attitude while assisting in a team building environment.

Handling inbound and outbound calls: The BDC Specialist communicates with customers to schedule service appointments, follow up on service inquiries, and provide updates on vehicle repairs.

Customer engagement: The specialist ensures that every customer interaction reflects a professional and courteous company image. They aim to resolve inquiries promptly and efficiently, while maintaining a positive and helpful attitude.

Appointment scheduling: The BDC Specialist works to maximize shop efficiency by filling open slots in the service schedule and confirming appointments.

Data management: They log all communications and transactions into the CRM system, generate reports, and monitor trends to identify potential areas for service improvement or training opportunities.

Service campaign management: They may support promotional campaigns, contacting customers about special offers or recalls, and ensuring timely customer follow-up.

Collaboration: The specialist often acts as a liaison between the customer and the service department, ensuring smooth communication between the customer, service advisors, and technicians.

Follow-up: A key duty involves following up with customers post-service to gather feedback, answer additional questions, and build loyalty.Requirements:

Basic Qualifications:

Must be at least 16 years of age

Bilingual applicants encouraged to apply

Additional Qualifications:

A team-first always perspective with a desire to win together attitude.

An innate desire to help others in all ways possible.

Dedicated to creating meaningful outcomes in everything you do.

Welcomes difference by seeking, listening, and learning from diverse perspectives.

Authentically communicates with transparency, empathy, and kindness.

Forever curious and motivated by a passion for continuous improvement.

Your Well-Being:

Competitive Pay: $19-21 per hour

Flexible Work Schedule: Monday - Friday

Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance

Training and Development Opportunities for All Employees

Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more

Educational Reimbursement: General and specialized technical automotive degrees

Employee Assistance Programs

Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at, option #1 to request accommodation.

Full-time