Operations Executive

MAIN PURPOSE

The Operations Executive will support both the Retail Performance & Training Manager (70%) and Business Performance & Operations Manager (30%) to uphold boutique brand image across SEAO, ensuring boutique operations and processes are implemented and consistent across the region, with focus on retail & retail partners.

KEY RESPONSIBILITIES

Ensure the boutique operations, retail procedures and guidelines are in accordance and compliant across the SEAO Internal and Retail Partners’ boutiques.

Drives the actions, initiatives, and solutions to constantly improve the boutique operations and performance in close collaboration with all the relevant departments and boutiques.

Retail Operations

Play an active role in engaging the retail teams across the region to drive results, improved communications and client focus

Coordinate with various stake holders to cascade consistent communications, and operational standards (ie. Mystery Shopping, Retail Guidelines, Audit, Shared drive)

Maintain updated information of the network details, operational hours, headcount

Support the induction check list roll out for new joiners, and ensure handover list for any leavers

Support Boutique efficiency and communication (ie daily briefing, BOH, stock) by sharing best practice across the region

Work closely with commercial and boutique team to ensure the overall store budget (clienteling, gifting, etc) is tracked

Support the implementation and follow up of all retail operations projects and tools

Ensure consistency for roll out of all retail / brand tools (e.g. name cards, uniforms)

Retail Performance

Support on the monitoring and analysing of key performance indicators to identify areas for improvement

Prepare regular reports on KPIs and provide insights from the data for strategic decisions making

Share best practices with a regular communication to all Retail stores + Retail Partners (when appropriate)

Assist the manager on developing access and understanding of KPIs and reporting across the teams to support the BMs on analytical data for planning

Share existing performance tracking data and tools, and improve/develop new ones where needed

Coordinate with BMs on their action plans and track progress

Build ad hoc strategic reports for management, i.e. tracking retail staff performance in RT

Commercial Support and Logistics

Ensure objectives are 100% met together with Commercial Team and followed up with local commercial teams on Retailization and PAMGuard

Process stock requests and replenishment to BTQ

Generate monthly reports on regional performance (model stock, auto-replenishment, booster ordering, inventory, SOSI etc)

Assist in preparation for business review, market visits and events

Prepare price list and develop communication tools for commercial team

Coordinate shipment, deliveries and request with logistics and warehouse team

Support logistics processes for key events (transfers, returns, carnets)

Inventory Management

Follow up and process stock requests and replenishment to HQ

Process orders and ensure ODNs created are processed and cut offs/ETAs met

Assist in stock rebalancing movement within the region

Manage and maintain accessories stock inventory on local level

Follow up retailer/sub-platforms enquiries and orders on accessories

Coordinating with HQ and supplier on replenishment and deliveries

JOB REQUIREMENTS

Minimum 3 years of experience in a similar role

Bachelor’s degree in business, retail management or equivalent

Excellent organisation skills and structured work approach. One who is detail oriented and can multi-task, including planning, executing and reviewing in a timely manner

Ability to evaluate sales trends and clients’ behaviour to optimise store layouts and displays.

Is a team player, self-motivated and agile with ability to work autonomously

Strong interpersonal skills

Mature, self-motivated, outgoing, and able to work independently and under pressure

Demonstrates agility, maintaining an energetic and positive attitude

Highly proficient in computer skills including Word and Excel a must

SAP experience a plus