Manager of National PM Operations

Preferred Apartment Communities is engaged in the operation of primarily Class A multifamily properties. We have developed a culture throughout our company that is designed to show respect for each other, our residents, and vendors. We believe our focus on quality, consistency, and innovation provides strong national recognition for the Preferred Apartment Communities brand. Learn more about us at

About Us

Come SHINE with us. Team member experience and success comes down to four simple principles: hire well, train well, recognize and reward. Hiring is the lifeblood of any organization. We take hiring our team members very seriously. We seek to hire team members who are bright, who have great interpersonal skills, and who we believe will be an asset to the culture we have been creating at Preferred Apartment Communities since our inception. Once hired, though, it is only the beginning.

Position Summary

The PM Corporate and National Operations Manager is responsible for supporting the Head of PM Corporate Operations and Shared Services and the Director of National PM Operations in managing and optimizing multifamily property operations. This role will focus on building and maintaining core PM SOPs, participating heavily in technology pilots and implementation, enhancing operational efficiency and ensuring effective written and verbal communication between properties and key departments such as Property Management, Maintenance Operations, Accounting, Marketing and Training all in the support of the larger corporate and national strategies, processes and projects. The PM Corporate and National Operations Manager will also be instrumental in special projects and must be able to work independently while a part of a larger team.

Essential Functions

Operational Management: Oversee the daily operations of the multifamily property management portfolio with the Director, ensuring all properties are managed efficiently and effectively. This includes addressing many if not all of the day to day operational issues, and identifying opportunities for best practices to enhance property management efficiency and performance.

Technology Implementation: Be a key member of assessing new and existing proptech to improve property management processes both for PM and potentially residents. Able to research and identify cutting-edge technologies and tools that can streamline operations, improve efficiency, and elevate the resident experience. Be a part of the team to implement and ensure seamless integration and training for staff. Regularly review and update technology strategies to stay ahead of industry trends. This includes coordinating with cross-functional teams, managing project timelines, and ensuring successful project completion within budget and scope

Financial Analysis and Performance Reporting: Manage budgeting, financial reporting, and performance metrics to ensure the financial health and compliance of the property management portfolio. Develop and manage budgets, monitor financial performance, and implement corrective actions as needed. Monitor and analyze property performance metrics to identify areas for improvement. Use data-driven insights to implement corrective actions and optimize property performance. Regularly report on performance metrics to senior leadership and stakeholders.

Strategic Collaboration: Work closely with the SVP of Corporate Operations & Shared Services, Director of National PM Operations and peer groups (Property Operations, Maintenance Operations, Marketing, Training, Accounting, IT, etc) to develop and execute new processes, training, etc. Be able to build effective relationships and partnerships across the organizations and functions.

Special Projects: Conduct, lead and/or contribute any and all PM special projects

Qualifications:

Minimum of 5-7 years of Property Management Operations experience

Ideal to have Bachelors degree in Business Administration, Operations, Marketing or similar subject

Strategic & Critical Thinking: Being able to ask the right questions, be thoughtful and think through

Problem-Solving and Solutions Oriented: Ability to identify and address operational issues effectively and quickly

Technology Proficiency: Knowledge of property management software (Entrata, Yardi) and technology tools and technologically savvy in general

Financial Acumen: Strong understanding of budgeting, financial reporting, and performance metrics.

Project Management: Proven ability to participate and contribute to projects.

Communication: Excellent verbal and written communication skills.

Compliance Knowledge: Understanding of local, state, and federal regulations related to property management.

Customer Service: Strong customer service orientation and ability to maintain positive relationships with stakeholders.

Physical Requirements

Some travel required

Sitting at a desk behind a computer

PAC’S INCREDIBLE BENEFITS HELP YOU SHINE PERSONALLY & PROFESSIONALLY

Generous Health-No Cost and Low Cost

Company paid Dental and Vision insurance

401(k) matching

Company Paid Life insurance

Generous Paid time off

Parental leave

Referral program

Tuition reimbursement

Bonus Programs

Please review the job applicant privacy notice here.

EEO Statement

PAC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email

JR101427

Remote/Remotely/Tele/Telecommute/From home