Assistant Front Office Manager

Job Description

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Greet every guest with a smile and maintain eye contact

Must be courteous and gracious, maintaining a professional demeanor at all times

Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working

Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

Supervises daily front office functions to ensure courteous and professional guest service levels

Resolve guest complaints in a satisfactory manner

Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs

Assist in scheduling front office staff appropriate to forecasted business levels, when needed

Follow up with front office staff on daily shift and individual duties

Provide verbal instruction and guidance compliant with the companys policies and standards

Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling

Responsible for maintaining front office/lobby appearance while on duty

Maintain proper collateral and supply inventory to support all appropriate front office activities

Coordinate relocation of guests when necessary

Maintain proper operation of all aspects of our Property Management System

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental and administrative meetings as requested

Play an active role in recruitment, interviews, onboarding and training

Play an active role in your departments development and engagement

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetingsCore Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilitiesCompensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date.

401k

Employee Assistance Program

Paid time off

10 Holidays

Complimentary Parking

Complimentary Daily Meals

Public Transportation assistance

& more

Full-time