Front Desk Supervisor

Front Desk Supervisor

This role is for the NEW TownePlace Suites Miramar Beach on Scenic Gulf Drive. The anticipated start date for the role is May 26, 2025. The Front Desk Supervisor's responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management trainingEssential Functions:

Oversee all aspects of the Front Desk team including training, coaching/counseling, and possibly scheduling

Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines

Provide a welcoming environment at all times

Courteous phone etiquette

Computer literacy

Ability to effectively communicate with guests in a professional manner

An energetic and outgoing personality

Handle cash and credit cards accurately

Demonstrate teamwork

Protect guest information and ensure privacy

Attempt to resolve complaints immediately and take ownership of situations

Complete all Brand and Company Training in a timely manner

Strive to achieve 100% guest satisfactionEducation, Experience, Other Requirements:

Required

Flexibility to work in shifts and report for scheduled shifts

Ability to work with little or no supervision while meeting high-performance standards

Excellent organization skills

Ability to follow instructions

High School Diploma or GED

Preferred

AA or Bachelors Degree

Work experience in Customer Service in the Hospitality Field

Experience with hotel operation systems

Marriott experience

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

Be Transparent and Accountable

Be Actively Curious

Embrace Growth

Create Value for Stakeholders

Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit