Associate Representative - Inside Sales

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience.

You will collaborate with outside sales to ensure goals are being met.

Responsibilities: * Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.

* Increase orders by suggesting related items, explaining features, and checks customer's buying history.

* With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.

* Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.

* Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.

* Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.

* Report industry trends, competitive pricing and customer feedback to management.

Qualifications: * High School Degree or Equivalent required; Bachelor's degree preferred.

* Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years). * Familiar with Microsoft Office, and ability to perform basic computer skills * Ability to perform multiple tasks simultaneously * Ability to work in a team environment * Ability to communicate clearly, both verbally and in written form * Attention to detail * Ability to prospect and market concepts to existing and potentially new accounts * Ability to act and solve routine or standard problems * Ability to identify and define problems and possible solutions independently; chooses among existing solutions * Ability to work independently with supervision #LI-HD1