Infrastructure Senior Tech Analyst - AVP

The Infrastructure Senior Technology Analyst is responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services

Drive Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks

Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary

Provide technical/strategic direction and act as advisor/coach to lower level analysts

Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Responsible for overall operating system applications

Contribute to technical direction and strategic decisions

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement

Ability to communicate technical concepts to non-technical audience

Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Experience in a Financial Services or large complex and/or global environment preferred

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Education:

Bachelor’s/University degree or equivalent experience

Job Family Group: Technology

Job Family:Infrastructure

Time Type:Full time

Primary Location:Delaware Ohio United States

Primary Location Full Time Salary Range:$90,080.00 - $135,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:May 15, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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