Technical Support Analyst II - Raymond, WA

Requisition Number

446051BR

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on-site staff, and centralized IT/OT enterprise teams, and will take part in the after-hours/on-call rotation.

Typical Duties:

Field incoming help requests from end users in a courteous and professional manner

Record, track, and document the problem-solving process through to final resolution

Identify and learn software and hardware technology used and supported by the organization

Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications

Familiarize end users on basic software, hardware, and peripheral device operation

Install, upgrade, and support desktops, laptops, printers, VMT’s, network switches, cameras, wireless AP’s, Internet Circuit’s, VoIP, and other systems

Adhere to organizational asset, change, problem, and incident management processes

Track all IT/OT assets at assigned location

Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines

Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment

Provide regular status updates via email to site and IT/OT lead teams

Actively participate in IT/OT Team meetings

Minimum Education Required

High School/GED

Job Category

Analyst

Additional Qualifications/Responsibilities

Qualifications

Demonstrated safety focus

Associate’s degree in information technology or equivalent combination of education and/or experience

Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities

Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.

Problem-solving skills and the ability to learn new technologies

Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems

Strong oral and written communication skills

Highly Valued Skills:

Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional

CCNA - Certified Cisco Network Associate or similar

Experience supporting the IT infrastructure needs of a manufacturing facility

Experience supporting the OT infrastructure needs of a manufacturing facility

Four-year degree in information technology or related field

Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory

This position is designated by WY as a safety-sensitive position. Please be advised that due to the designation of this position as safety-sensitive, you will be subject to pre-employment testing for cannabis and its metabolites.

What We Offer:

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $81,313-$121,970 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Job Code

IT Information Technology

Company

Weyerhaeuser