Sr. Business Controls Specialist - Data and Analytics

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Sr. Business Control Specialist is part of the Consumer Product Risk Management team, and will be responsible for critical activities aligned to adherence of the Enterprise Product Risk Management policy.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities:

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

Performs QA activities including executing on controls, managing cases, and reporting results

Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Cross-product Coordination and oversight of risk assessments including Product Risk, UDAAP, Fee and other risk assessment requests that are deemed applicable to product.

Cross-product oversight of monthly product risk scorecards which include integration with Single Process Inventory (SPI), Issues, Operational Losses and Customer Complaints

Managing coordination of product risk related assessments and attestations across products.

Additional responsibilities to be assigned as needed based on business needs and requirements

Required Qualifications:

Business Control, Compliance and/or Risk experience

1+ year of Data and Analytics experience

SQL, SAS, Tableau and coding

Highly proficient in Excel and working with data, macros and formulas

SharePoint administrative support

Excellent oral and written communication skills

Ability to succinctly convey information to executive leaders and stakeholders

Strong leadership, communication and presentation skills

Proficient in Microsoft Office Suite (Word, PowerPoint)

Ability to build relationships across multiple businesses and/or business partners

Acts as an ambassador of the risk culture

Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines

Demonstrated problem-solving, strong follow-up skills and ability to escalate and gain resolution as needed

Desired Qualifications:

Previous experience in Consumer and Small Business

Control and Performance metric development

Exposure to process, risk and control framework

Skills:

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Shift:1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$69,000.00 - $103,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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