Service Advisor

At DeLand Chrysler Dodge Jeep Ram, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at DeLand Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We are always looking for bright, motivated, and energetic professionals to add to our world-class team.

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

Prepares a repair order showing time, cost and labor estimates for service.

Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Handles customer complaints.

Schedules service appointments.

Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes “promised time.” Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

Maintains a professional appearance.

Keeps work area clean.

Other tasks as assigned

What We Offer

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pr-employment background check & drug screen