Service Advisor

Responsibilities:

Communicate with customers about their vehicle service needs

Provide recommendations based on vehicle issues and manufacturer guidelines

Schedule appointments and follow-up with customers

Ensure customer satisfaction and resolve any service-related issues

Requirements:

Previous experience in automotive service advisory

Strong communication and customer service skills

Knowledge of vehicle maintenance and repairs

Ability to work in a fast-paced environment

Benefits:

Competitive compensation package: $80,000.00 - $120,000.00 per year

Health insurance and retirement benefits

Career development opportunities

Positive work environment

About the Company:

Rowe Ford Sales is a leading automotive dealership located in Westbrook, ME. We have been serving our community for over 30 years, providing top-quality vehicles and service to our customers. Our team is dedicated to excellence and professionalism, and we are committed to creating a positive and rewarding work environment for all employees.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Rowe Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities & we prioritize promoting from within

Employee vehicle purchase plans

Family owned and operated

Long term job security

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.