Field Deskside Support Engineer

NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at for more information on our organization.

POSITION: Field Deskside Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

THIS POSITION REQUIRES SITE TRAVEL

Responsibilities

Provide repair on standard Laptop and Desktop (Dell)(Panasonic)

Provide Troubleshooting and repair of IOS devices (Apple)

Provide the repair and reimage of field Devices

Stock a working inventory for break/fix swap-outs

Provide vehicle mounting services, including installation work and incremental expansions of vehicles concerning field-based equipment

Consult with the applicable third-party supplier and update the vehicle kits’ electronics and power components to reflect retired models and their replacements

Provide lifecycle management of services on the code blue Devices field support installations

Provide lifecycle management of services on the AVLS (Modem) Devices, configurations, and testing for field support installations

Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos

Provide the modem activation and deactivation

Service Recipients and Services

Take reasonable care over specialized tools to ensure they are not lost, stolen, or broken

Update the ticket with the asset management data, as appropriate.

Update and close the ticket.

Qualifications

Required Skills, Education and Experience:

Must have a minimum of 5 years of experience in a Field Deskside Support position, preferably supporting multiple site locations.

This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.

Must have a relevant IT qualification.

Must be ready and willing to commit to continuous education, certification, and self-improvement.

Permanent (Full Time)