Hotel Guest Service Representative & Shuttle Driver

Job Description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Representative/Shuttle Driver. If you think you'd be a great addition to our team, please apply!

Benefits:

Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $600 monthly

401k with match offered after qualification period

Employee discounts at Hilton Hotels worldwide

Washington State Paid Sick Leave

Vacation time accrued based on hours worked

Overtime pay for holidays worked - 10 holidays per year

Free parking

Job Description - Front Desk:

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

Controls and records financial transactions a front desk

Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

Maintains a friendly, cheerful, and courteous demeanor at all times

Performs other duties as assigned, requested, or deemed necessary by management

Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Job Duties - Driver:

Escort arriving and departing guests to and from accommodations

Valid driver's license and clean driving record are required

Assist guests with luggage and other belongings

Maintain safe transportation environment for all guests

Operate vehicle in accordance with all local, state, and federal traffic laws

Maintain shuttle cleanliness and daily safety reports

Track and maintain all vehicle preventative maintenance

Report any vehicle malfunctions in a timely manner

Helping in housekeeping and houseman duties when there are not any driving requests

Preferred Skills:

Strong Computer skills, including Microsoft Office

Ability to type 40+wpm

Able to learn new web applications

Previous customer service experience preferred

Strong work ethic

Able to stand for extended periods of time

Able to lift up-to 20 lbs.

Hotel experience a plus, particularly with Hilton's Property Engagement Platform

Must be able to work weekends and holidays

Job Posted by ApplicantPro

Full-time