Service Writer Fleet Management Division

Job Description

Salary: $22-$28

Position Title: Service Writer Fleet Management Division

Location: Pevely, MO 63070

Job Type: Full-Time

Overview: Anew Transport delivers high-end fleet management solutions for prestigious clients through a fully integrated facility that brings together Auto Body, Mechanical Repair, Upfitting, Graphic Design, Detailing, Parts, and Serviceall under one roof. We are seeking a polished, detail-oriented Service Writer to act as the central point of contact between our clients and internal teams. This role requires excellent communication, multitasking skills, and a high degree of professionalism to ensure a seamless, white-glove experience for every vehicle we handle.

Key Responsibilities:

Serve as the primary point of contact for fleet service clients, ensuring clear, timely, and professional communication throughout the service process.

Coordinate seamlessly across all departmentsAuto Body, Repair, Upfitting, Graphics, Detailing, Parts, and Serviceto manage work orders and track workflow.

Create and manage repair orders, prepare estimates, and maintain detailed service documentation.

Schedule client appointments, manage timelines, and oversee vehicle progress to ensure timely completion.

Review and confirm the accuracy and quality of completed work prior to vehicle release.

Proactively address and resolve client concerns with a premium service mindset.

Collaborate with the Parts Department to ensure required parts are sourced and tracked efficiently.

Work directly with technicians and department leads to clarify work instructions and maintain service accuracy.

Qualifications:

Prior experience as a Service Writer or similar role in a professional, high-volume automotive or fleet environment.

Strong knowledge of vehicle systems, repair processes, and departmental coordination.

Exceptional written and verbal communication skills.

High attention to detail and organizational excellence in fast-moving environments.

Proficiency in shop management software and Microsoft Office Suite.

Demonstrated professionalism and discretion in client-facing roles.

Preferred Experience:

Experience working with executive, government, or corporate fleet accounts.

Familiarity with estimating software such as CCC ONE or Mitchell.

Benefits after 90 Days:

401(k) Retirement Plan 100% match on the first 3% of contributions, followed by a 50% match on the next 2%.

Company-Paid Health Insurance Comprehensive medical coverage, with the option to add dental and vision at your own expense.

Paid Time Off (PTO) Generous leave to support work-life balance.

Paid Holidays Six (6) company-designated holidays per year.

Full-time