Front Desk Agent

Job Description

Do you enjoy welcoming, helping and meeting new people? Do you have an interest in gaining hotel experience? The Courtyard by Marriott at NMSU is looking for a Front Desk Agent to join the team. By working for this hotel, you will be managed by a growing hotel management company operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts.

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first.

Major Duties:

Greet guests with warmth and professionalism during check-in and check-out following the standards of the franchise brand

Process payments accurately and in accordance with policy

Provide information about hotel amenities and local attractions

Respond to guest concerns promptly and follow up to ensure satisfaction

Complete daily shift reports and support night audit functions

Ensure the front desk area is clean, organized, and welcoming

Communicate key shift updates to fellow team members and management

Handle guest room reservations and maximize sales opportunities

Stay knowledgeable about systems and in-room amenities to assist guests

Qualifications

Strong customer service skills with a focus on guest satisfaction

Previous experience in a front desk or hotel environment a plus

Proficient in phone etiquette and handling multi-line phone systems

Ability to communicate effectively in multiple languages is a plus

Experience in guest relations and providing exceptional hospitality services

Physical Requirements:

Must be able to stand or walk for extended periods during shifts

Ability to lift up to 25 pounds occasionally (e.g., supplies, guest packages)

Frequent use of computer, phone, and office equipment

Ability to bend, stretch, reach, and move efficiently during guest interactions

Full-time