Area Service & Sales Support Technician (mechanic)

Job Description

Crafco, Inc. has an opening for an Area Service Technician in the SE Ohio territory (Columbus and surrounding)

Manage your own schedule, and frequent local travel! Strong base salary + bonus potential, profit sharing and more. A company vehicle, cell phone and laptop will be provided for the Area Service Technician to manage their territory supporting customers across SE Ohio. Seeking a self-motivated individual who works well independently to provide technical service and sales support for our pavement preservation materials and the equipment to apply them. The Area Service Technician is responsible for visiting customers, troubleshooting and repairing equipment, including company rental fleets and customer equipment across their designated territory and helping upsell or generate potential business for sales personnel. Consistently deliver a positive customer experience, anticipate customer needs, provide solutions, and execute high quality work a smile.

This position offers a competitive salary + bonus potential and an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Vision, Short- and Long-Term Disability, Holiday, Personal and Sick Time, Maternity Leave and more.

Specific Duties:

Manage your daily and weekly schedule by creating and executing a territory plan. Prioritize deliveries, work orders, and service calls to effectively manage and support all customer needs for materials and equipment support.

Drive flatbed trucks and/or towed units to deliver parts, equipment, and pallets of material to customers in your assigned region.

Deliveries may involve transporting equipment from one location or customer, to another, and may require equipment operation demonstrations. At times, coordinating available equipment with co-workers in, and traveling to, surrounding territories may be required.

Mechanical aptitude to troubleshoot, diagnose and repair equipment and/or parts and accessories for customers.

Perform routine and/or preventative maintenance such as; oil changes, checking fluids, fuels, and filters and/or parts replacement on Crafco pavement preservation equipment (crack sealers, mastic melters, sealcoaters etc.).

Conduct daily record keeping of driving logs, work orders, customer contacts, mechanical service, parts, equipment, and/or material orders.

Establish and maintain positive working relationships with customers across your territory with frequent in-person visits, emails, and/or phone calls to satisfy customer needs and provide outstanding support. Customer base includes government agencies (State DOT, cities, counties, and airports) and private contractors, consulting engineers/firms, and utility companies, schools, and more.

Responsible for Crafco product knowledge including all pavement maintenance products (crack sealant, sealcoat, patching materials) and equipment, replacement parts and other related products for road and bridge maintenance and preservation.

Mechanical aptitude with physical capabilities to perform job duties including: deliveries, equipment demonstrations and equipment repairs.

Conduct overview training to educate customers and potential customers on safe and proper operation of equipment and appropriate material application.

Suggest ideas, improvements, and innovations by input or comments from customers and personal experiences in the field.

Complete and submit necessary documents and reports in a timely manner including but not limited to: Customer notes and updates in Salesforce, expense reports, call/activity reports, vehicle and driver DOT and compliance documentation, service/work orders, and other documents, as needed.

Coordinate service, start-up and delivery training demonstrations of Crafco products as needed.

Assure that all demonstration and rental equipment is maintained in good-working, safe, and reliable condition.

Qualifications:

High school diploma or GED; technical certifications desirable

Minimum 5+ years related work experience

Completed Crafco's advanced Service Technician training programs (or proven equivalency)

Advanced mechanical aptitude and familiarity with variety of tools and their safe use/operation

Knowledgeable with all equipment product lines manufactured or resold by Crafco

Valid US Driver's License with acceptable driving history. Physically able to drive long hours both in and out of state, and may require odd or long work hours/days.

Ability to troubleshoot and problem-solve while working under pressure or with deadlines

Ability to work independently, be self-directed and take initiative in prioritizing and executing work responsibilities

Physical ability to perform job functions including but not limited to: standing, sitting, bending, squatting, or remaining in uncomfortable positions for extended periods of time, lifting/moving large, bulky and/or heavy items (50 lbs. or more) frequently, working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather

Must possess a high degree of safety-awareness

Display and encourage a positive attitude, work well with others

Desire to support customer's needs and provide outstanding service and deliver quality work

Ability for local travel, as needed

About Crafco, Inc.

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy, check us out.

Learn more about Crafco and Ergon:

Contact us to see if you can be a part of our TEAM.

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR..

Job Posted by ApplicantPro

Full-time