Guest Experience Agent

Job Description

We look forward to hearing from you.Compensation:

$16 - $18 hourlyResponsibilities:

Field customer complaints when necessary

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Work with the housekeeping staff to ensure rooms are ready for new guests

Be a team player and open to supporting all departments

Perform regular bookkeeping duties: make sure hotel guest information is current and correctQualifications:

Exhibits working knowledge of Microsoft Office and reservation management systems

Has experience answering telephone calls and troubleshooting stressful situations

High school graduate, GED recipient, or equivalent

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1+ year of hotel industry experience or related job preferredAbout Company

Centrally located in the Market Square district, we are surrounded by all the shops, restaurants, cafes, and historic sites that make Portsmouth so special.

Portsmouth's favorite downtown hotel! Unique among Portsmouth hotels, we are grand, yet boutique. Gracious and welcoming. Our boutique Portsmouth hotel offers all the amenities of a large hotel with the irrepressible charm of a bed and breakfast.

Looking for the strongest cup of fresh-brewed joe? Need a recommendation for the tastiest lobster roll on the docks? The Hotel Portsmouth staff has the inside scoop on all of the local hotspots, with most located just a leisurely stroll from our front steps.

Come experience modern hospitality in a historic setting at The Hotel Portsmouth: we know what you're looking for.

Full-time