IT Project Manager

Job Description

IT Project Manager, BBB National Programs

McLean, VA

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

YOUR IMPACT

The IT Project Manager will oversee the planning, execution, delivery, and quality assurance of technology projects across the organization. This individual will manage project lifecycles from initiation through implementation, ensuring projects meet scope, schedule, budget, and quality expectations. The IT Project Manager will coordinate resources across departments, manage testing and validation phases, and may be required to perform duties outside of normal working hours to accommodate deployments, testing, and urgent project milestones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead full project lifecycle activities, from project initiation and planning through execution and closure.

Develop detailed project plans, including schedules, budgets, resource allocation, and risk mitigation strategies.

Coordinate internal resources and third parties/vendors for flawless execution of projects.

Ensure timely delivery of project milestones and deliverables to meet business objectives.

Facilitate effective communication and ensure alignment between project sponsors, stakeholders and technical teams.

Develop and participate in testing strategies, including application testing, integration testing, system testing, and user acceptance testing (UAT).

Collaborate with QA teams and business stakeholders to ensure comprehensive testing coverage.

Review and approve test plans, scenarios, and scripts.

Monitor defect tracking and resolution to ensure quality deliverables.

Support end-to-end validation and production readiness activities.

Be available during non-standard business hours as needed and coordinate off-hours activities with technical teams to minimize business disruption.

Proactively identify project risks and develop contingency plans, manage and resolve issues and escalate when necessary.

Maintain comprehensive project documentation including charters, schedules, status reports, risk logs, and post-project assessments.

Manage project budgets, forecasts, and vendor invoices as applicable.

WHAT YOU WILL BRING

Must have:

Bachelor’s degree in information technology, Computer Science, Business Administration, or related field.

2+ years of IT project management experience, including delivery and testing management.

Strong understanding of project management methodologies (Agile, Scrum, Waterfall).

Experience coordinating technical deployments and user acceptance testing.

Proficiency with project management and collaboration tools (e.g., Jira, MS Project, Confluence, ServiceNow).

Let us know if you have experience as or with:

PMP (Project Management Professional) certification.

Certified Scrum Master (CSM) or Agile certification.

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

BBB National Programs is proud to be an equal employment opportunity employer.

Full-time