Counter Sales

Job Description

Counter Sales

Oxygen Service Company

Saint Paul, MN

Pay Range: $18.52/hour - $27.79/hour

Purpose of the Position:

The Counter Sales is responsible for selling welding equipment and supplies to customers using technical knowledge of welding techniques and metal working process. They will provide support to other internal departments such as Inside Sales / Customer Service, Sales and Distribution. They will field and assist incoming customer calls.

Essential Duties and Responsibilities:

Sell welding equipment, materials, and supplies to customers within company pricing guidelines using technical knowledge, advising, and trouble-shooting problems

Field all incoming calls and route to appropriate personnel

Create order entries for customer requests and coordinate delivery schedules

Consult manuals/references/technical books and share pertinent information with personnel as appropriate

Work with customers and vendors to expedite or locate missing, misrouted, delayed or damaged merchandise

Sell and assist customers with cylinder transactions and various programs

Handle customer complaints

Restock merchandise by labeling products, applying bar codes, pricing products, replacing with seasonal items, etc.

Assemble products for demo displays

Maintain cleanliness of store and demo room to ensure safety of all employees, vendors and visitors

Perform warehouse procedure(s), such as picking orders from the carousel, as needed

Assist customers when necessary, providing copies of invoices, statements or tickets

Other Responsibilities:

Perform other job duties as assigned and fill in for other employees in their absence

Education, Experience and Skills:

High School diploma or equivalency

Previous customer service and sales experience is a plus

Basic knowledge of welding and gases industry preferred

Must be a team player and works well with others

Proficient computer skills in Microsoft Office Suite and previous ERP experience desired

Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail

Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees

Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel Equipment Used:

Forklift, 2-wheel dollies, liquid carts and pallet jacks

Standard office equipment, computer programs and technical manuals

Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.

Safety gear such as safety boots, safety glasses, gloves, etc. as applicable

Job Specifications/Requirements:

Ability to stand on your feet 7 to 8 hours a day with lots of walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; occasional sitting and climbing. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for training, seminars, and other branch coverage.

OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

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Full-time