Service Dispatcher

Job Description

Lift, Inc. is Central Pennsylvania's exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

100% Employee Owned Company

Competitive salary

Medical, dental and vision insurance plans

100% company paid short term and long-term disability coverage

401(k) Plan with company match

Company paid life insurance with optional additional coverage

Paid holidays and Paid Time Off (PTO)

Professional work environment

Service Dispatcher

We have an exciting opportunity for a Service Dispatcher at our Carlisle branch. The Service Dispatcher prioritizes and schedules Dock and Door Technician workload for an assigned group of technicians in relation to KPIs. The position is responsible for providing outstanding customer service to external customers, creating, and relaying service requests to the technicians.

Essential Job Functions:

Receive requests from the customers, 3rd Party Partners, and Warehouse Solutions and dispatch the technicians to perform service or installation.

Schedule and prioritize the Technicians workload daily and adjust as needed throughout the day.

Contact customers to schedule planned maintenance services.

Communicate with customers via phone and email on inquiries regarding daily service needs and provide a timeline for completion.

Track and monitor Technician work orders in relation to KPIs to maximize efficiency.

Create work orders for the Technicians based on service request.

Work in multiple in-house and third-party computer systems (Crown, Toyota, Tinnacity, Equipsoft etc.) to monitor and update work orders.

Electronic record keeping of customer request(s) and progress of the request.

Perform other duties as required for business operations.

Basic Qualifications:

High school diploma

Ability to work in a team setting

Minimum of one (1) year customer service experience in an office environment

Minimum of one (1) year experience computer skills with experience in Microsoft Office and Excel

Positive and friendly attitude toward customers and fellow team members

Must be able to follow directions both written and verbally

Ability to remain calm in stressful situations

Good organizational, time management, customer service and problem-solving skills

The ability to work accurately and meet deadlines

Must be over the age of 18

Preferred Qualifications:

Two (2) or more years of dispatching experience.

Previous work experience in an office setting

Previous experience in a customer service role

Good phone and communication skills

Good email etiquette

Physical Requirements:

Work requires ability to sit, stand, and walk throughout an 8 hour workday

Full-time